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FAQs
Stock & Availability
If the website says "In Stock," is it actually in your warehouse?
If the website says "In Stock," is it actually in your warehouse?
Yes, absolutely. If an item is listed as "In Stock" on our website, it means it is physically sitting on our shelves and ready to be shipped directly to you. We only display and sell items that we currently have on hand.
Do you drop-ship your products directly from suppliers?
Do you drop-ship your products directly from suppliers?
No, we never drop-ship. We fulfil every single order directly from our own warehouse. Because we don't rely on third-party suppliers to ship your items, you won't experience unexpected delays, and we have complete control over the quality and speed of your delivery.
How accurate are your online stock levels?
How accurate are your online stock levels?
Our stock indication is 100% accurate. Our website's inventory system is linked directly to our physical warehouse. When you purchase an item, it is immediately reserved for you, so you can trust that what you see online matches exactly what we have available.
Orders & Support
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. You can always reach a real human on WhatsApp, email or call us at +27 72 046 9380
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too!
Get hold of us as soon as you can via WhatsApp, email or live chat, and we'll cancel your order and issue a refund.
Shipping
What countries do you ship to?
What countries do you ship to?
We only ship to South Africa right now. If you're anywhere else in the world, come on over for a holiday. You won't regret it!
How long will it take to receive my order?
How long will it take to receive my order?
We will do our very best to pack and ship your order on the day we receive payment.
We hand it over to a courier who will get it to your door in 1-3 days later if you are in Cape Town and surrounds, and 3+ days further afield.
See our shipping policies.
Can I collect my order?
Can I collect my order?
Collection of orders is available from our Brave Hardy office in Westlake, Cape Town. Should you wish to collect your order, please select the 'Pickup in store' option during the checkout process.
Orders are usually ready for collection within 1 hour (Mon-Fri, 9am to 4:30pm)
Collection Address:
B5 Westlake Square, 1 Westlake Drive
Westlake
Cape Town
Western Cape
7945
South Africa
WhatsApp and Phone: +27 72 046 9380
Returns and Refunds
How do I return a product?
How do I return a product?
Reach out to us via WhatsApp or email and we'll walk you through the process. To qualify for refund, please make sure you keep all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
In most circumstances we need to have the product with us before we can issue a refund, and then we'll do our best to process a speedy refund.